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More than ever, critical business applications, such as SAP, PeopleSoft, Siebel, Citrix and custom applications, have taken on a new connotation within the business as IT operations and line-of-business functions become more interwoven. Service providers offer Internet access or hosted applications. Online retailers sell everything imaginable to the home shopper. Banks and brokerages provide remote account access. Manufacturers automatically order inventory from suppliers. Corporate IT departments develop webbased applications and provide infrastructure services such as DNS and DHCP. Monitoring these services from the customer or end-user viewpoint, as well as the components behind the scenes, has become critical to business success. Poor availability or performance of these services can dramatically affect your business through lost customers and revenues, damaged brand reputation, shortages of required inventory and supplies, or lost employee productivity. Businesses now expect their service providers and internal IT departments to provide clear service level guarantees on the availability and response time of the services they provide, along with notifications and resolutions of outages and slowdowns. When things go wrong, your application and IT operations staff members need to be able to isolate and solve problems quickly and communicate with impacted customers and end users in a timely manner. These are needs met by HP Internet Services (OVIS) software. It offers end-user emulation of major business-critical applications as well as a single integrated view of the complete Internet infrastructure. It is designed to help your IT staff efficiently predict, isolate, diagnose and troubleshoot problem occurrences, anticipate capacity shortfalls, and manage and report upon service level agreements.
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