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Software > Management Software > Partners > Integrated solution catalogSelf Service PortalWestbury — member of HP Enterprise Management Alliance Program. |
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By including self-service capabilities from Westbury Self Service Portal into HP Service Desk software, organizations are able to take IT Service Delivery to the next level:
Industry: All On this page
The Self Service Portal solution is a complete out-of-the-box Web-based interface to HP Service Desk software and lets end customers:
Overview features and benefitsWeb-basedFeature: The solution provides easy access for the end-user via a self-explanatory and intuitive Web-based interface.
Benefit: Easy roll-out, easy to manage. The (highly customizable) easy-to-use interface encourages use throughout the enterprise, allowing organizations to exploit the solution to its full potential.
Product ordering from catalogsFeature: The solution supports catalogs from which end-users may order products and services. A resource and cost center approval workflow for selected products and services is included.
Benefit: Enforces standardization and empowers end-users to order products when they need them. The required approval steps are controlled and can be tracked for compliancy purposes.
Fully integrated with HP Service DeskFeature: Self Service Portal has been designed with HP Service Desk in mind, making the integration seamless and out-of-the-box.
Benefit: Quick ROI. This significantly speeds up implementation and provides the shortest route to leverage HP Service Desk investments.
Smart Work Order creationFeature: The Solution includes functionality to automatically generate work-orders with the concurrent registration of the associated service call. Work order content is fully customizable and can include question and answer information collected in the request.
Benefit: The solution automates the workflow that comes with a request, allowing the Service Desk to route the requests to the appropriate person or group or people who can resolve them. This increases both efficiency and productivity with the IT organization.
Integrated HP Software products
Self Service Portal has been integrated with the following HP Software products. Click on the HP product name to get more information about the product.
For more information
» Self Service Portal brochure (PDF, 47 KB)*
* Get Adobe® Reader
For more information about the HP Software products mentioned on this page or to inquire about the alliance between HP and Westbury, contact HP.
Date last updated: 2007-07-03 |
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