Service Desk Intelligence

Westbury — member of HP Enterprise Management Alliance Program.

IT Management Software


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Integrated products with Westbury

Related products from HP
- »HP ServiceCenter
- »HP Service Desk

Related info

An HP Software integrated product

Drive continuous improvement by including reporting and dashboarding capabilities from WESTBURY into HP Service Management solutions.

Industry: All

Product description

IT organizations are under pressure to reduce costs and to improve quality of service as the complexity of their supporting infrastructure continues to increase. Customer's challenges are around demonstrate business value of IT, driving cost down and improve quality of service and align IT with business priorities.

HP Service Desk Intelligence extends the capabilities of HP Service Desk and HP ServiceCenter:

Addressing "demonstrate business value of IT:"

Create dashboards to track the performance of processes, services and SLAs;
Drill-down capabilities to operational reports for detailed view

Addressing "driving cost down and improve quality of service:"

Reduction of manual and administrative work
Benchmarking of processes, services and IT workgroups

Addressing "align IT with business priorities:"

Define key control frameworks and relate these to business goals
Guide employees to take appropriate actions

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Integrated HP Software products

Service Desk Intelligence has been integrated with the following HP Software products. Click on the HP product name to get more information about the product.