WebSPOC Smart Link Integration helps ensure customer satisfaction by assisting IT to resolve incidents more quickly, proactively adapt to changes and reduce cycle times by managing service level agreements.
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The WebSPOC suite of web based applications provides a flexible yet systematic approach to satisfy the needs of IT service provisioning. WebSPOC allows the deployment of the ITIL business model with benefits that include:
- Better management of the total customer's experience to improve customer satisfaction
- Measurable service provider accountability
- Process Certification to reduce costs
- Better communication flow to coordinate and set expectations between clients and service providers
- Improving customer satisfaction through service delivery
- Operational standards with process guidance and SLA expectations for IT staff
Integrated HP Software products
WebSPOC Smart Link Integration has been integrated with the following HP Software products. Click on the HP product name to get more information about the product.
For more information about the HP Software products mentioned on this page or to inquire about the alliance between HP and ValCom, contact HP.
Date last updated: 2007-03-07
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