inEnterprise Automated Notification (SaaS)

MIR3 — member of HP Enterprise Management Alliance Program.

IT Management Software


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Integrated products with MIR3

Related products from HP

Related info

An HP Software integrated product

The inEnterprise integration with HP Service Manager software provides real-time notification, helping prevent costly system downtime.

Industry: All

Product description

MIR3's inEnterprise meets your ITSM event notification and response needs with the most robust and easy-to-use system in the industry — and all the benefits of a Software as a Service platform.

Reduce your costs with SaaS

More IT departments are switching to SaaS and realizing immediate cost savings. MIR3's inEnterprise SaaS application practically eliminates upfront installation and ongoing maintenance expense while providing extremely powerful IT event notification and response with an intuitive, browser-based interface via the web. And because inEnterprise is SaaS, you always have the latest version of the application, automatically.

Rapid notification, actionable response

inEnterprise bridges mission-critical processes and people seamlessly. When an event occurs, the system will automatically notify the right people immediately — wherever they are, on any number of communication devices. Recipients can reply right away with actionable responses. inEnterprise provides you and your ITSM application with real-time updates on notification receipt and responses.

Powerful scheduling and escalation tiers

inEnterprise gives you 24/7 notification with the ability to tailor custom escalation strategies based on duty, hierarchies and types of events. Set on-call schedules with up to nine escalation tiers and recurring on-call patterns. The visual interface lets you see at a glance if there are any gaps in coverage.

Proven fully scalable & rock solid

MIR3 solutions are in use by 87 of the Fortune 100, and nearly 5,000 customers of all sizes and industries in 130 countries. Customers are proving inEnterprise's stability and scalability on a daily basis, sending hundreds of thousands of notifications worldwide with complete confidence.

Links easily with your HP applications

inEnterprise's powerful Enterprise Service Bus (ESB) allows rapid integration with your HP ITSM applications thanks to its out-of-box integrations and its ability to let you model your alerting business rules with point-and-click simplicity. No more custom coding, manual integrations or extensive professional services required.

The assurance of MIR3

MIR3 pioneered SaaS notification and response technology, and has led the industry since our inception in 1999. As an HP Software Gold Business Partner, our solutions are certified with major HP ITSM applications. As provider of choice to the largest companies in the world, we offer you the assurance of a time-tested company and product line. And, with our SaaS notification and response platform, you have all the benefits of the latest technology with none of the risk and upfront cost of an installed system.

Features & Benefits

Flexible Software Delivery

SaaS (hosted)
Installed (licensed)
Hybrid (installed with hosted telephony)

Enterprise Service Bus

Pre-packaged out-of-box integrations with your HP ITSM applications
Intelligent workflow - enables rule-based logic flow control and branching
Dynamic configuration - simple point-and-click data configuration enables quick and seamless implementation of your business rules

Contact Database

Upload with a simple CSV file, or use inConnect to automate upload and synchronization of contact data

Powerful Scheduling

24/7 on-call schedules
Nine escalation tiers with custom escalation strategies
Visual cue to amounts of coverage and coverage gaps
Ability to define recurring on-call patterns for staff, with exceptions for holidays

Rapid Notification & Response

Instant, event-triggered alert notifications to appropriate staff by required skill-set and scheduled availability to ensure SLA compliance
"Broadcast," "On-Call" or "First-Response"
notification options
Field-proven, highly-scalable rapid notification from one to hundreds of thousands of recipients
Advanced text-to-speech or recorded voice notification messaging
Multi-modal communication (cell, smart phone, pager, landline SMS, e-mail, fax, TTY. Also BlackBerry Pin2Pin)
Two-way communication, including multiple-choice response options via keypad, recorded voice response and conference call bridge
Multi-language support

Robust Administration

Highly flexible setting of hierarchical roles, permissions and groups to meet the needs of your organization

HP Application Support

Network Node Manager
Operations Manager
Service Manager

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Integrated HP Software products

inEnterprise Automated Notification (SaaS) has been integrated with the following HP Software products. Click on the HP product name to get more information about the product.

HP product	Integration status
HP Service Manager software 7.01, 7.10	Certified SmartLink
HP Operations Manager for UNIX® 8.x	Certified SmartLink
HP Operations Manager for Windows® 8.x	Certified SmartLink