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Integrated products with KnowledgeBroker, Inc.
KnowledgeBroker's KnowledgeBase for Desktop Computer Support improves Help Desk efficency, increases first call resolution rates, reduces inbound call volume with end user self-service and supports ITIL and KCS compliance.
On this page
The KBI KnowledgeBase, a Desktop Computer Support Database for HP Service Manager, contains thousands of immediate, out-of-the-box answers to commonly asked questions about Desktop and Internet applications. This powerful database is fully integrated with HP Service Manager.
Used by Help Desk Analysts and End users for self-service, the KBI KnowledgeBase saves time, cuts costs, streamlines the support process and supports KCS and ITIL compliance. KnowledgeBase content is a key Help Desk component for resolving problems with computer software efficiently and effectively.
Benefits
- Immediate ROI.
- Supports ITIL and KCS compliance.
- Saves time, cuts costs and increases the efficiency of technical support.
- Fast, first tier help.
- Secure. Behind your firewall.
- No clicks on links or outside URLs. KBI's total solution is in the system.
- Better support center results
- Reduces call times with short, concise solutions.
- Reduces call volume with End User self-service.
- Consistent answers shift-to-shift.
- Resource and training tool.
- Major cost savings - Buy vs. Build.
For more information and a free DemoBase to test in your system, please contact sales@kbi.com, call +1 (626) 441-0702 or go to www.kbi.com and fill out a 'Request Info' form.
The following partner products have been integrated with HP Software products. Click on the product name to go to the catalog entry for that product. Click on the HP Software Center name to see more information about the Center context for the product.
Worldwide
KnowledgeBroker, Inc.
P.O. Box 17097
Reno, NV 89511
USA
Phone: +1 (626) 441-0702
Fax: +1 (775) 852-5722
Email: sales@kbi.com
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For more information about the HP Software products mentioned on this page or to inquire about the alliance between HP and KnowledgeBroker, Inc., contact HP.
Date last updated:2008-07-23
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