Voice HeartBeat Monitor integrates 24 x 7 voice availability and performance monitoring data into Hp Performance Center making real-time voice data available for a more complete picture of multichannel performance.
Today's communication and contact center solutions are based on complex and dynamic infrastructures. The infrastructures support multiple channels to deliver appropriate functionality and customer experience. the solution and infrastructure must be thoroughly tested to detect and resolve issues that would otherwise negatively impact experience and cost.
IQ Services Voice HeartBeat Monitor, for use with Hp Performance Center, allows users to integrate HeartBeat availability and performance monitoring results into HP Performance Center. Via the integration, Hp Performance Center users have access to real-time voice channel data to help identify and resolve performance issues more quickly and to facilitate performance optimization. In addition, HeartBeat notifications are integrated with HP siteScope notification methods to complement or streamline IT department notification strategies.
Voice HeartBeat Monitor integrates valuable, real-time voice data into HP Performance Center including:
- Call duration
- Answer response time
- 8 standard call progress outcomes
- Up to 13 customer call progress outcomes
- And other test metrics that provide insight into solution performance,
Voice HeartBeat Monitor extends the scope of HP Performance Monitor to deliver more value to IT and telephony departments that are already familiar with the HP LoadRunner and/or HP SiteScope software
Voice HeartBeat Monitor for HP Performance Center has been integrated with the following HP Software products. Click on the HP product name to get more information about the product.
