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CG4 Mobile Ticket Management System for HP ServiceCenter software

CG4 Solutions — member of HP Enterprise Management Alliance Program.
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An HP Software integrated product

Certified application
Leverage your investment in HP ServiceCenter with powerful, easy-to-use, Palm, Pocket PC, or BlackBerry mobile handheld devices to increase the efficiency and accuracy of your field service force.

Industry: All

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Product description

Using handheld computers in a wireless or wired environment makes handling service tickets fast and efficient. Text paging can be used to notify field engineers of new service tickets and then their handhelds can capture the ticket information from the service module of your service management system. Once a ticket is complete or updated, the information is sent back to the service management system for processing. In some systems, a single cellular phone / handheld computer combination is used to reduce the amount of equipment a field engineer needs to carry.

Integrated HP Software products

CG4 Mobile Ticket Management System for HP ServiceCenter software has been integrated with the following HP Software products. Click on the HP product name to get more information about the product.
HP product Operating systems Integration status
HP ServiceCenter 4.x, 5.x, 6.x Server: Microsoft Windows® 2000 Server, Windows 2000/2003/XP Professional
Mobile computers: Pocket PC 2002 or 2003, ActiveSync 3.6 or higher; Palm OS, Palm 3-5, Palm Desktop 4.0 or higher
Certified

For more information

For more information about the HP Software products mentioned on this page or to inquire about the alliance between HP and CG4 Solutions, contact HP.

Date last updated: 2007-10-5

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