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Leverage your investment in HP ServiceCenter with powerful, easy-to-use, Palm, Pocket PC, or BlackBerry mobile handheld devices to increase the efficiency and accuracy of your field service force.
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On this page
Using handheld computers in a wireless or wired environment makes handling service tickets fast and efficient. Text paging can be used to notify field engineers of new service tickets and then their handhelds can capture the ticket information from the service module of your service management system. Once a ticket is complete or updated, the information is sent back to the service management system for processing. In some systems, a single cellular phone / handheld computer combination is used to reduce the amount of equipment a field engineer needs to carry.
Integrated HP Software products
CG4 Mobile Ticket Management System for HP ServiceCenter software has been integrated with the following HP Software products. Click on the HP product name to get more information about the product.
| HP product |
Operating systems |
Integration status |
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HP ServiceCenter 4.x, 5.x, 6.x
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Server: Microsoft Windows® 2000 Server, Windows 2000/2003/XP Professional
Mobile computers: Pocket PC 2002 or 2003, ActiveSync 3.6 or higher; Palm OS, Palm 3-5, Palm Desktop 4.0 or higher |
Certified |
For more information about the HP Software products mentioned on this page or to inquire about the alliance between HP and CG4 Solutions, contact HP.
Date last updated: 2007-10-5
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