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This solution helps you align strategy with execution, resulting in better management of operational costs, superior customer service through faster and more efficient activations, and enhanced customer experience.
Industry: All
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Telecom companies operate in an increasingly competitive and commoditized environment. The value for these enterprises lies in aggressively retaining and growing the customer base and extracting more value from each customer relationship. Fast and smooth mobile phone activations are critical to customer satisfaction and enhancing the bottom line. Delays in mobile phone activations and manual interventions can result in lost customers, lost revenue and operational inefficiencies. HP and Business Objects have teamed up to develop a solution that helps companies track, understand and manage their mobile phone activation process performance. The combination of BusinessObjects XI and HP Software Business Process Insight will provide telecom organizations real-time visibility in business metrics and risk indicators to better manage the activation process.
For the customer the process of purchasing a mobile phone seems like a straightforward process: submit a request to your retail store for a phone, get a phone number and you walk out of the store with a phone. But behind the scenes, the mobile activation process requires highly efficient integration between business and IT and telecommunications infrastructures. Meeting this challenge requires a highly tuned IT infrastructure and tight coordination with business services. All these systems must be synchronized to service the primary purpose of rapid activation and at the same time ensuring business risks are correctly managed. Quick turnaround from purchase of the phone to service activation is critical to the quality of the end user experience and differentiates the provider. Retail vendors will be more comfortable recommending the Mobile Provider instead of a competitor if they are confident of quality service levels.
The powerful combination of BusinessObjects XI, and HP Business Process Insight enables the operator to see all mobile contracts being activated and gain insight into the progression of each of them by providing real time end user views through an intuitive and flexible business process dashboard. Continuous monitoring of the activation process through alerts, reports and an executive dashboard provides visibility into expected performance against key performance indicators (KPIs) and service level agreements (SLAs) and examines these indicators against strategy. Without continuous business process monitoring, the failure to meet SLAs or KPIs becomes evident at the end of the reporting period when it is too late to correct the impact on current period performance and long after the contributing events have occurred. In addition, the monitoring of the activation process when combined with operational dashboards can highlight inefficient processes and bottlenecks and provides visibility of the financial and cost impact of activation delays and manual interventions. The powerful combination of HP Business Process Insight and BusinessObjects XI provides best of breed insight into the mobile activation process by providing up-to-the-minute business metrics to help organizations make immediate and timely correction to the business based on the information presented in pre-built analytics coupled with reports and executive process dashboards. By linking performance management with the mobile phone activation process, organizations will be able to optimize business processes, which impact the bottom line and customer satisfaction.
Integrated HP Software products
Business Objects Telecom Activation Solution with HP Software has been integrated with the following HP Software products. Click on the HP product name to get more information about the product.
| HP product |
Operating systems |
Integration status |
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HP Business Process Insight 2.0
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Windows® 2000, XP, 2003
HP-UX 11i
AIX 5.1, 5.2, 5.3
Solaris 8, 9, 10 |
Integrated |
For more information about the HP Software products mentioned on this page or to inquire about the alliance between HP and Business Objects, contact HP.
Date last updated: 2007-05-30
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