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Global BTO Online Partner Directory FAQ

Vivit (formerly OpenView forum international), your independent HP Software community

Frequently asked questions about the new Global BTO Online Partner Directory

Answers

Q: What is the HP Global BTO Partner Directory?
A: The HP Global Partner Directory is a current listing of HP Business Technology Optimization (BTO) Software Partners, contact information, expertise, and HP Software Centers of expertise. This directory is still in its infancy and therefore does not currently contain the complete listing of all HP Software Partners.
Q: What is the purpose of the HP Global BTO Partner Directory?
A: The purpose of the HP Global Partner Directory is to provide easy access to information about HP BTO Software partners around the globe.
Q: What is an HP BTO Software partner?
A: HP BTO Software partners are independent software vendors and IT solution providers that have partnered with HP to ensure that customers have a complete set of BTO solutions for their business.
Q: What software partners are in the HP Global BTO Partner Directory?
A: Currently the directory lists only a fraction of the global HP BTO Software partners. This directory is growing every week and will soon encompass the majority of HP BTO software partners. Please return often for updates.
Q: Are all HP BTO Software Partners in the HP Global BTO Partner Directory?
A: No. The HP Global BTO Partner Directory is a new function offered by HP BTO Software, and is being produced and introduced by phases. At present, HP Global, Public Sector partners, and many other HP software partners are not included in this directory. Also, participation in the directory by the partners is entirely voluntary; therefore not all software partners are listed.
Q: What was the criteria for inclusion in the first release of the directory?
A: The first release of the directory included a subset of the global BTO Platinum level partners. This first release has been completed, and multiple releases of new partner information are being released on a monthly basis. It is expected that all Platinum, Gold and Silver BTO software partners will participate in the near future, with other partner types to be added as the directory grows.
Q: How often will updates be made to the directory? Who is responsible for ensuring that these updates get done?
A: Updates are scheduled on a monthly basis, with the possibility of additional updates being done when there are large amounts of new data or major changes necessary. The Software Partner Portal team is responsible for ensuring that these updates get completed; along with significant assistance for the Americas, EMEA and APJ regional representatives.
Q: What if I want more partners listed? How soon can I have them added? How do I get the additions included?
A: Contact the HP BTO software partners that you want included directly and let them know that you find the HP Global BTO Partner Directory very helpful. Let them know that you would like to see them included in the directory. The HP BTO software partner can then contact their HP Business Manager and request inclusion in the directory.
Q: What basic information can I find in the HP Global BTO Partner Directory?
A: You will find basic company and contact information for the HP BTO Software partner in this directory. The information includes a high level corporate description, applications the partner supports, market expertise, sales areas and partner contact information. Please keep in mind that the information provided by the partner is strictly voluntary. Partner information varies by partner, and could be extensive, in-between, or minimal.
Q: How do I search for a specific HP BTO Software Partner?
A: Software partner information is indexed by HP region, country and HP BTO Software centers. The HP BTO software partner’s company names are listed in alphabetical order. Please keep in mind that not all HP BTO software partners have provided HP BTO Software center expertise information. That means that if an HP BTO software partner is not listed within a specific HP BTO Center, it does not necessarily mean that that software partner does not have expertise in that BTO Center. It could just mean that they did not choose to list themselves in those areas.
Q: What do I do if the HP BTO software partner I am looking for is not in the directory?
A: Contact the HP BTO software partner directly and let them know that you find the HP Global BTO Partner Directory very helpful and would like to see them included in the directory. The HP BTO software partner can then contact their HP BTO Software Business Manager and request inclusion in the directory.
Q: How do software partners get listed in the HP Global BTO Partner Directory?
A: HP BTO Software Partners volunteer to be part of this online directory and provide basic company information to HP for inclusion in the directory.
Q: What do I do if the contact information for a specific partner seems to be incorrect?
A: Please contact the HP BTO Software partner and let them know that you found incorrect information on the HP Global BTO Partner Directory online. The software partner will notify their HP BTO Software partner Business Manager and the information will be updated.
Q: What if I want to provide comments or feedback on the current HP Global BTO Partner Directory or suggestions for future enhancements? Whom do I contact?
A: Submit your feedback to HP Software Partner Central feedback.
Q: Are there other places I can find information about HP BTO Software partners?
A: HP currently maintains several software partner directories that are specific to each HP region. You can find links to each of the HP BTO software partner locators in the “Find a Reseller” section at HP Software Partners page.
Q: I’ve found a broken link. Whom do I tell?
A: Submit the problem to HP Software Partner Central feedback.