Hitachi ID Password Manager

About Hitachi ID Password Manager

Password Manager routinely increases help desk productivity by 35% or more by reducing or eliminating the #1 call type - password resets - freeing staff to focus on higher-value work.

35-50% of calls to most help desks are password-related, averaging 3-18 minutes per call and a 10% escalation rate, draining time available for higher-value work. Also, password policy compliance in most organizations is hard to enforce and measure, weakening security and driving up audit costs.

Using the tightly integrated Password Manager from Hitachi ID Systems, HP Service Manager customers can reduce password-related calls by 60-90% and employees can get back to work more quickly through self service, all while maintaining complete visibility and control through familiar HP products and existing workflows.

Password policy compliance is automatic and help desk callers are strongly authenticated, hardening security - and attestation of compliance during an audit is as simple as running a report.

Password Manager customers enjoy

• Higher help desk productivity - 60-90% reduction in password-related tickets
• Lower security compliance costs – policy adherence is automatic and simple to prove
• Hardened security - password-related attack surfaces are greatly reduced
• Rapid deployment and high user acceptance - production use in weeks rather than months

Password Manager accomplishes this with:

• Password synchronization.
• Self-service password reset.
• Assisted password and PIN reset.
• Single sign-on to applications.
• Simplified management of other authentication factors, such as hardware tokens and biometric samples - Password Manager includes connectors to manage PINs, passwords and keys on over 100 kinds of systems and applications.

To maintain complete visibility into password-related activities from within familiar HP products and existing workflows, the Hitachi ID Password Manager uses the Web Services API for HP Service Manager versions 6.x and 7.x to create, update, and close incidents in HPSM - including everything known at that time about the current user session - every time the Password Manager tool is used for any purpose.

This HP-certified, extremely flexible interface allows control over what information is passed to HP Service Manager and supports multiple incidents per event, linking of incidents to one another, linking of incidents to e-mails, searching for and updating existing incidents - and much

Integrated HP Software products

HP product	Hitachi ID Systems product	Integration status
Service Manager 6.x, 7.x	Hitachi ID Password Manager